Refund Policy
At AztroSys, we strive for client satisfaction. Understanding our refund conditions is key to a smooth partnership.
1. Eligibility
Last Updated: March 31, 2026
Refund requests are generally considered for technical errors on our part or service failures that do not meet the agreed-upon standards of the service contract.
Refunds are not available for services already completed, hardware already delivered, or third-party license costs that have been already activated.
2. Refund Timeline
If a refund is approved, the processing timeframe is typically 5 to 10 business days for the amount to reflect back into your original payment method (bank account or credit card).
- Processing times may vary depending on Stripe and your bank.
- Refunds will be processed in the original currency of the transaction.
- In some cases, transaction fees from the gateway (Stripe) may be non-refundable.
3. How to Request
To request a refund, please email our billing department at accounts@aztrosys.com with your invoice number, proof of payment, and the reason for the request.
Our team will review your request within 48 business hours and provide a status update via email.
Still have billing questions? Chat with our accounting team.